What items are not considered a faulty product?

The source for this survey relies on the Russian Consumer Right Protection Law, Russian Civil Code, Russian National Standard 19917-93, Trading Regulations Statute 55 rev. 19.01.98 and Statute 918 rev. 21.07.97.

Particular attention to the item’s dimensions, upholstery type and other similar options can help avoid unfavourable moments when you acquire furniture. Russian legislation conducting furniture production and trade does not guarantee compensated returns if you miss some visible flaws during the purchase. These aspects are reflected in Section 25 of the Russian Consumer Right Protection Law. Also, custom models are not subject to return and compensation because the designs and products are crafted for a particular customer and won’t meet the demands of another client due to specific features and costs.

When is a piece of furniture NOT a flawed product? Let’s consider things that are NOT subject to legal claims?

Folds and wrinkles that are effortlessly removed with a gesture of a hand. The soft elements contract while the upholstery stretches under load. These modifications are caused by natural operational factors.

Inner visible upholstery may differ from textiles compliant to the approved sample fabric.

Manufacturers are empowered to maintain tech clearance to compensate for the moving parts of the transformation mechanism and comply with the usability requirements. Under Russian National Standard 19917-93 clause 2.2.12, the maximum deviation equals ± 20 мм.

Sofa beds and armchair beds featuring velour, flocked upholstery, or chenille may be subject to insignificant effort during unfolding manipulations. This effect appears because of dense pile layers that enforce resistance during the transformation movements. However, the inconvenience is minimised or disappears entirely over time.

Pile upholstery like flocked textiles, chenille or velour, tends to change colour shades relying on illumination or eye line. The degree depends on the pile length and the textile characteristics. In service, seat parts may feature a different shade because the pile flattens and loses its colour properties. These peculiarities are not qualified faulty factors.

Scent. Most brand new items, including clothes and furniture, feature odours. Premium manufacturers guarantee the flavour fades within a month. Although, it mainly disappears within three days.

Upholstery shades, coating, texture and colour of decorative components may insignificantly differ from those featured on samples and is not qualified as a faulty factor.

Real leather upholstery may be subject to fine hairline fractures recognised as a crackled leather effect.